The Terms and Conditions set out below, govern the use of AWE Cosmeceuticals™ website/online Service including shopping and participation in promotions run by AWE Cosmeceuticals™. You can access the Terms and Conditions at any time from the bottom of any page of the site. Please read our terms and conditions carefully, as making a purchase or becoming a member signifies acceptance of these terms.
Ordering By submitting an order, you agree to be bound by these terms and conditions including but not limited to our shipping and refund policies. AWE Cosmeceuticals™ reserve the right to cancel orders at any time. Wholesale orders via our website will not be accepted. All promotions, sales and codes will finish on the specified date according to AEST. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. Order must be paid for in full prior to delivery. Orders can only be placed with AWE Cosmeceuticals™ by persons with capacity to contract who are over the age of 18.
Returns At AWE Cosmeceuticals™, we endeavour to have your product to you in a timely manner and in perfect condition. Should you wish to make a claim for a refund for either products damaged in transport or incorrect goods received, please note, this must be done within 7 days of receiving your goods by telephone on 1300 759 828 or via email to orders@awecosmeceuticals.com.au. After your request in writing for an exchange or refund, we shall either re-supply the item/s, or refund the relevant invoice. Importantly it is your responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition. Please note, AWE Cosmeceuticals™ will not provide a refund if you simply change your mind on an item, so please choose carefully.
Changing your order after placement Amendments to orders may be made by contacting us by telephone on 1300 759 828 or via email to orders@awecosmeceuticals.com.au. If your order has already been dispatched we regret that we will not be able to exchange the product.
30-day money-back guarantee Some of our product collections are covered by a 30-day money-back guarantee. Product collections covered may change from time to time and will be made clear on our website. If you are unsure whether the product collection you purchased is covered, please contact us to confirm. To be eligible for a full refund (minus shipping costs) you need to follow the daily and weekly skin care routine as outlined in the step-by-step guide, take a before and after picture of your face and contact us on info@awecosmeceuticals.com.au if you do not see visible improvements after 30 days. We are happy to provide guidance and advice on how to best use our products and to achieve optimal results.
Payment Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility or alternatively via PayPal. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.
Pricing All pricing is displayed in Australian Dollars (AUD) and is inclusive of GST (Goods and Services Tax). In the interest of fairness to consumers and retailers our products are set at recommended retail pricing. From time to time, AWE Cosmeceuticals™ may elect to support our online customers and offer promotions and discounts. Prices and products are subject to change at any time without notice.
Third-Party Websites If you click on links and banners on our website that in turn, take you to any third-party websites, you will be subject to their privacy policies and their terms and conditions may vary from and are in no way related to those set out by AWE Cosmeceuticals™. We cannot be held responsible for the actions of any third-party websites.
Opt-out of regular communications In order to complete a purchase you will be asked to register as a member of our AWE Community. By registering as a member you will be able to opt to receive regular emails.
Reviews on our site Should you place a product review on our site, please note that by participation, you are authorising AWE Cosmeceuticals™ to use your comments in any and all marketing materials, digital or printed.
Feedback Thank you for shopping with AWE Cosmeceuticals™. Your business is valued and we love your feedback. Please feel free to email us with relevant feedback on our products or services info@awecosmeceuticals.com.au Or fill in a customer review of any products you have tried and loved.
SHIPPING International Shipping AWE Cosmeceuticals™ is pleased to ship products worldwide, at a flat rate of $AU20 for all international deliveries. Orders over $AU150 will receive FREE delivery. This will be applied at the checkout.
** Important information for international orders Please note AWE Cosmeceuticals™ cannot be held responsible for for duties and taxes charged by the country we have shipped to. We will also not re-send articles which have been returned to us due to the customer not collecting the item. As the receiver, it is your responsibility to arrange collection of the item should you not be home to accept the delivery. International orders typically take 7 to 14 days for delivery. Please do not hesitate to email us if your order is taking longer than expected at orders@awecosmeceuticals.com.au
Shipping within Australia A flat rate of $AU10 is charged for delivery within Australia. Orders over $AU100 will receive free delivery. Whilst every effort is taken to dispatch orders in under 24 hours, please allow 5 to 7 business days within Australia for your products to arrive.